The most common cause — someone turned off the hot or cold water supply valves behind the appliance. Both valves must be fully open for the machine to fill properly.
The water supply hoses connecting the wall valves to the machine can become kinked when the appliance is pushed back against the wall, restricting water flow.
Small mesh screens inside the inlet valve connections filter sediment from the water supply. In South Florida, our hard water and older pipes can clog these screens relatively quickly.
The electronic inlet valve opens to allow water into the machine. If the valve solenoid fails, water won't flow even with full supply pressure. Inlet valves typically last 8-12 years.
LG appliances require minimum 20 PSI water pressure to fill properly. If your home has low water pressure (common in older South Florida buildings), the machine may time out before filling.
Locate the hot and cold water valves behind the appliance. Turn both fully counterclockwise (open). If the valves are old and stiff, don't force them — call a plumber.
Pull the appliance out and check that the inlet hoses aren't kinked or crushed. Replace any hoses that are cracked, bulging, or over 5 years old. Stainless steel braided hoses are recommended.
Turn off water supply, disconnect the hoses from the back of the machine, and remove the small mesh screens from inside the inlet ports. Clean them under running water with an old toothbrush. Reinstall and reconnect.
Disconnect a hose and hold it over a bucket. Turn on the valve — water should flow forcefully. If it's a trickle, you have a water pressure issue that needs a plumber.
If the water supply is good, hoses are clear, and screens are clean but the IE error persists, the water inlet valve needs replacement. This involves disconnecting water lines, removing the back panel, and swapping the valve — a repair that requires proper tools and knowledge of electrical connections. Also call a pro if you notice water leaking from the valve area or if only hot or cold water fills (indicating one side of a dual valve has failed).
$0 (valve/hose check) – $15 (new inlet screens)
Parts only, if needed
$130 – $260 (includes inlet valve replacement if needed)
Parts + labor, 90-day warranty
IE stands for 'inlet error.' The washer is not receiving enough water to fill within the expected time. Check that water supply valves are open and inlet hoses aren't kinked.
Start by ensuring both water supply valves are fully open. Check inlet hoses for kinks. Clean the inlet screens (mesh filters at the hose connections). If the error persists, the water inlet valve may need replacement.
Yes. LG washers require at least 20 PSI water pressure. Low pressure is common in older South Florida condos and apartments. A plumber can install a pressure booster if needed.