Privacy Policy

1. Introduction

RapidFix Appliance Repair ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rapidfix-appliance.com, use our services, or communicate with us by phone, email, or text message. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information: When you book an appointment, submit a contact form, or call us, we collect your name, phone number, email address, and service address.

Service Information: Details about your appliance, including type, brand, model, symptoms, and preferred service date and time.

Communication Records: Phone call recordings and transcripts (when you interact with our AI-powered booking assistant or call our service line), SMS messages, and email correspondence.

Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and referring URLs. This data is collected through cookies and similar technologies.

Location Data: Your service address and general geographic location to determine if your area is within our service coverage (Broward and Miami-Dade counties, Florida).

3. How We Use Your Information

We use the information we collect for the following purposes:

— To schedule and provide appliance repair services at your requested location and time.

— To send appointment confirmations, reminders, rescheduling notifications, and post-service follow-ups via SMS and email.

— To communicate with you about your service requests and respond to your inquiries.

— To improve our website, services, and customer experience.

— To process payments and maintain business records.

— To comply with legal obligations and protect our rights.

4. SMS and Phone Communications

When you provide your phone number during the booking process (via our website, phone call, or AI assistant), you consent to receive service-related text messages from RapidFix Appliance Repair. These messages may include:

— Appointment confirmation and details

— Appointment reminders

— Rescheduling or cancellation notifications

— Post-service follow-up and feedback requests

Message frequency varies based on your service activity. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or call us at (754) 888-5560.

Phone calls to our service line may be recorded for quality assurance and training purposes. Our AI-powered booking assistant processes call audio to provide scheduling services. Call transcripts are stored securely and used only for service fulfillment and quality improvement.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We use third-party services to facilitate our operations, including Twilio (SMS and voice), Vapi (AI voice assistant), Resend (email delivery), and Google (calendar and maps). These providers have access to your information only to perform tasks on our behalf and are obligated to protect it.

Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission (SSL/TLS), secure server infrastructure, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining service records, complying with legal obligations, resolving disputes, and enforcing our agreements. Service records are typically retained for a period of three (3) years after the last service interaction.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website. We use analytics services to understand how visitors interact with our site, which helps us improve our content and services.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

— The right to access the personal information we hold about you.

— The right to request correction of inaccurate information.

— The right to request deletion of your personal information.

— The right to opt out of SMS communications by replying STOP.

To exercise any of these rights, please contact us at [email protected] or call (754) 888-5560.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: